Privacy Policy
Effective date: [9/21/2026]
Elite Home Assembly ("we," "our," or "us") provides furniture assembly, installation, and mounting services in Fort Wayne, Indianapolis, and surrounding Indiana communities. This Privacy Policy explains what information we collect from customers and website visitors, how we use it, and the choices you have.
Information We Collect
When you contact us or request service, we may collect:
• Contact information — your name, phone number, email address, and service address.
• Project details — information about the items you need assembled, installed, or mounted, including photos or product links you share with us for estimates.
• Communication records — records of your phone calls, text messages, emails, and website form submissions with us.
• Website information — basic technical data such as browser type and pages visited, collected through our website provider.
How We Use Your Information
We use your information to:
• Respond to your inquiries and provide estimates.
• Schedule, confirm, and complete your service appointments.
• Send appointment confirmations, reminders, and follow-ups about services you have requested.
• Process payment and maintain records of the work we perform.
• Improve our services and customer experience.
Text Messaging (SMS) Program
If you provide your mobile number and agree to receive text messages from us — over the phone, through our website contact form, or in person — we may text you about your inquiry, estimates, appointment scheduling and confirmations, and follow-ups related to your service.
• Message frequency: You will receive up to 4 messages per month.
• Message and data rates may apply.
• Opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us using the information below.
Consenting to receive text messages is voluntary and is not a condition of purchasing any goods or services from us.
No Sharing of Mobile Information
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
We may share your information only with service providers who help us operate our business — such as scheduling, communication, and payment platforms — and only so they can perform those services on our behalf. These providers are not permitted to use your information for their own marketing.
Data Security and Retention
We take reasonable measures to protect your information from unauthorized access, use, or disclosure, and we keep it only as long as needed to serve you and meet our legal and record-keeping obligations.
Children’s Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect information from them.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.
Contact Us
Elite Home Assembly
Fort Wayne, IN 46845
Phone: (260) 437-5800
Email: ryan@elitehomeassembly.com